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Catch up on past sessions from programs like SuccessHour and Linkedin Success Circle. Explore slides & notes, connect to Speakers and guests, and stay ahead of trends in Customer Success and AI.
Catch up on past sessions from programs like SuccessHour and Linkedin Success Circle. Explore slides & notes, connect to Speakers and guests, and stay ahead of trends in Customer Success and AI.
📌 Finding your voice to build your brand
📆 February 24, Tuesday
🕟 12pm PT/ 3pm ET
🧍 Co-led by Jennifer Milton, Emily Crane
Guest Speaker: Justin Neal
📌 How to Succeed on LinkedIn- Your Brand, Relationship Building, Building Your Network
📆 January 27, Tuesday
🕟 12PM PT/ 3PM ET / 7PM GMT
🧍 Co-led by Jennifer Milton & Emily Crane
🖥 Slides
➡ Watch on YouTube here
📌 How AI is Changing the CS Skills We Need in 2026 & Beyond
📆 December 9, 2025
🕟 9am PT / noon ET / 4pm GMT
🧍 Co-led by Jan Young & Matt Jandorf
📌 Before You Say Yes: Vet a Startup Role Like a Pro
📆 November 11, 2025
🕟 9am PT / noon ET / 4pm GMT
🧍 Co-led by Jan Young & Maranda Dziekonski
📌 Join Emily Crane and Jennifer Milton as they talk to Doug Westphal on how to differentiate oneself in customer success through executive presence
📆 Tuesday, October 28, 2025
🕟 12pm PT/ 3pm ET
🧍 Co-led by Emily Crane & Jennifer Milton with special guest Doug Westphal (Certified Integral Coach (New Ventures West) and a member of the International Coaching Federation)
🖥 Slides
➡ Watch on YouTube here
📌 Join fellow Job Shoppers and Madeline Mann in a no-holds barred Ask Me Anything career-related session.
📆 Tuesday, August 5, 2025
🕟 3:30 pm PT/ 6:30 pm ET / 10:30 pm GMT
🧍 Co-led by Mackenzie Kerwin & Jan Young
➡ Watch on YouTube here
📌 This session dives deep into essential strategies for Customer Success Managers in the AI era.
📆 Tuesday, July 15, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Chad Horenfeldt & Jan Young
🖥 Slides
➡ Watch on YouTube here
📌 Interactive webinar designed to help you craft an authentic, professional digital persona that opens doors to new opportunities.
📆 Tuesday, June 24, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Lea Ann Hutter & Michelle Kiernan
🖥 Slides
➡ Watch on YouTube here
📌 LinkedIn Optimization Workshop: Demo on Enhancing Profile and Bio
📆 Tuesday, May 27, 2025
🕟 12pm PT/ 3pm ET
🧍 Co-led by Emily Crane & Meenakshi Balasubramaniyam with special guest Kate Wade, Mary Catherine Plunkett
➡ Watch on YouTube here
📌 Strategies for Course Correction: Measuring the Impact of Your LinkedIn Presence
📆 Tuesday, April 29, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Meenakshi Balasubramaniyam and Emily Crane with Guest Palanivel Rajan from Cisco
> Watch on YouTube here
📌 Once you build your presentations, portfolios, and webistes using AI you won’t want to go back.
📆 Tuesday, April 15, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Mariena Quintanilla & Jan Young
📌 What’s this buzz about Agentic AI? Is it going to take my job?
📆 Tuesday, Mar 11, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Percy Rose, Mariena Quintanilla, Shawn Stiffler, Divya Apte & Jan Young
➡ Watch on YouTube here
📌 Holiday Branding: Leveraging Seasonal Opportunities for LinkedIn Success
📆 Thursday, February 20, 2025
🕟 12pm PT/ 3pm ET
🧍 Co-led by Emily Crane & Jennifer Milton with special guest David Ramdeen (Microsoft, Customer Success)
>Watch on YouTube Here
📌 What is AI Beyond ChatGPT? How can I really use it for CS?
📆 Tuesday, Feb 11, 2025
🕟 9am PT/ noon ET / 5pm UK
🧍 Co-led by Mariena Quintanilla & Jan Young
➡ Watch on YouTube here
📌 Build Your Brand: Amplify Your Voice in Customer Success
📆 Thursday, January 30, 2025
🕟 12pm PT/ 3pm ET
🧍 Co-led by Emily Crane & Jennifer Milton with Keynote Speaker Teresa Anania (Sophos, Chief Customer Officer)
> Watch on YouTube Here
📌 STOP! Before you add AI to your CS Program - Make sure you have these 6 CS Fundamentals
📆 Tuesday, January 14, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Shawn Stiffler & Jan Young
🖥 Slides
➡ Watch on YouTube here
📌 It’s time to start taking your ChatGPT skills to the next level and use it to innovate and empower your CS program!
📆 Dec 17 , Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by David Brady & Jan Young
➡ Watch on YouTube here
📌 You want to start using AI strategically in your CS Program, but you’re not sure where to get started? Come join us!
📆 Dec 10, Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by Mikayla LaRosa & Jan Young
➡ Watch on YouTube here
📌 Myth: I can’t use AI or build automation because I don’t have the budget.
📆 December 3, Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by Shawn Stiffler & Jan Young
➡ Watch on YouTube here
📌 Stop being one of the 1000s of applicants… Stand Out & START being the Top 1%
📆 Tuesday, Nov 26, 2024
🕟 9am PT/ noon ET / 4pm GMT
🧍 A StepUpXchange Masterclass with Jan Young
📌 Think you know something about EdTech because you went to school? Think again!
📆 November 19, Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by Keishla Ceaser-Jones, Kimberly Renee Knowles & Jan Young
➡ Watch on YouTube here
📌 Marketing leads the way— first in SaaS Tech, first in AI, if you want learn about cutting edge change, come join us!
📆 Nov 12, Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by Rabia Babar, Matthew Collier, Jill Movahedi & Jan Young
➡ Watch on YouTube here
📌 Hardware + Software = Complications! Hardware: On-Prem + 1x Sale, Software: Cloud or On-Prem + Subscription
📆 Nov 5, Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by Josh Levin, Ty Raia, Corinne Wallace & Jan Young
➡ Watch on YouTube here
