Community Management

Lyndsey is an emerging customer success professional. She brings a strong background in nonprofit workforce development, having partnered with major brands to advance inclusive employment and accessibility initiatives. Known for building strong relationships, fostering community engagement, and embracing new tools and skills, Lyndsey also channels her creativity as an avid quilter.

Digital Media

Emily Crane, New England native and Director of Digital Customer Success at Alteryx, brings 20+ years of experience driving strategic initiatives. She is on the Board for the Londonderry Women’s Club and is passionate about community and leadership development.

Newsletter

Amanda is a CS Leader currently serving as the VP of Customer Success for Riptide - deploying AI Advocates across enterprise support teams. Amanda is passionate about customer-first teams and the value of strong leadership. She joined CxXchange to continue to learn and uplevel with her peers in the industry and serves on the newsletter, keeping members up-to-date on how to get involved.

Social Media

14+ years of experience building go-to-market systems in SaaS and E-Commerce. 5+ years of experience leading high performing CS teams. Operations artist with a record of creating digital revenue engines from scratch.

Book Club

Mackenzie Kerwin is a Customer Success pro who’s all about helping clients hit those “AHA” moments that lead to lasting partnerships. With over a decade in SaaS, from healthcare to accounting to edtech, she knows how to blend curiosity, strategy, and a personal touch to drive results. When she’s not championing customers, you’ll find her with a book in hand, leading the CxXchange online book club, and swapping ideas with fellow CX enthusiasts.

Career Growth

Kevin has been in Customer Success for 7 years and has been mentoring aspiring CSMs for 5 years. Kevin’s work in Applicant Tracking Software has made him a resident expert in Hiring Practices and Job Search strategies. Kevin has hired over 100 Customer Success Managers in his career.

Chief of Staff

Kirthi Linnan is a thoughtful and results-driven Chief of Staff who turns big-picture strategy into clear, focused execution. She partners closely with leadership to drive alignment, strengthen operations, and keep teams moving toward what matters most. Known for her calm, collaborative approach, Kirthi builds trust across teams and brings clarity to fast-paced environments. Outside of work, she enjoys being outdoors, reading, and experimenting with new recipes.

LinkedIn Success Circle

Jennifer Milton is a seasoned Customer Success Director with a proven track record of driving client satisfaction, retention, and growth. With deep expertise in managing complex renewals, optimizing customer engagement strategies, and aligning cross-functional teams, Jennifer is passionate about delivering value and building long-term partnerships. She is known for her strategic mindset, collaborative leadership, and commitment to helping clients achieve measurable outcomes. Jennifer works closely with clients in investment banking, capital markets, mortgage and wealth management across multiple business lines to ensure seamless experiences and scalable success.

Collaboration Groups

Shaun has built and led Customer Success teams for several category-leading enterprise-focused SaaS startups. Most recently he was a Director of Customer Success at Checkr and the Head of Customer Success at Abstract prior to their Adobe exit.

Community Engagement

Ash Ravimohan brings 8+ years in B2B SaaS across Customer Success, Sales, and Operations. She’s a customer-centric problem solver known for deep discovery and strategic relationship-building in complex stakeholder environments, driving value realization, retention, and expansion. She currently serves as the Operations Manager at StepUpXchange building scalable systems and processes using CRM workflows and no-code AI tools. At CxXchange, Ash leads community management, onboarding and hosts Community Connect- a virtual speed networking event. Outside work, she’s an adventure-traveler, scuba-diver and is passionate about animal welfare.

Volunteer Management

Felicia has over 10 years of experience leading Customer Success in B2B SaaS startups, working with Enterprise and mid-market customers to improve processes and outcomes. Known for her strategic, holistic thinking, she connects the dots between customer needs and operational efficiency, leveraging technology to improve the day-to-day work lives of her customers and colleagues. She began her career as an accountant before moving into SaaS and is based in the NY Metro area.

Newsletter

I come from a GTM background with experience across 7 industries. This experience includes Customer Success, Account Management, & Program Management. I’m the Founder of The CS Progressive, a cross-industry problem-solving community for Customer Success leaders. Firm believer in a Design Thinking & Customer Success focused approach. Love taking long walks with my dog, Yogi.

Operations

Jay is a Customer Success Leader at OneApp. He thrives on problem-solving, data, and creative thinking, while championing diversity, equity, and inclusion. As an autistic and transgender leader, he believes in leveraging strengths to foster successful business outcomes—a concept he calls "success singularity."

Collaboration Groups

Currently Head of CS at testRigor with 7 years in Customer Success. I'm "mama" to 2 beautiful boys. Outside of work, I spend a lot of time with my family and friends, try to hit the gym daily, and enjoy being outdoors, traveling, and cooking.