Community Management

Lyndsey is an emerging customer success professional. She brings a strong background in nonprofit workforce development, having partnered with major brands to advance inclusive employment and accessibility initiatives. Known for building strong relationships, fostering community engagement, and embracing new tools and skills, Lyndsey also channels her creativity as an avid quilter.

Mock Interviews

Meenakshi leads Mock Interviews at CxXchange, helping candidates sharpen their stories, communicate their value, and make stronger connections between their experience and potential roles. She has a particular talent for identifying strengths and opportunities candidates may not recognize in themselves and helping them make those connections visible. She is the founder of MockInterviewLoop and mentors at the University of Washington Bothell School of Business, where she was named 2026 Mentor of the Year. Previously, she was a Senior Program Manager at Microsoft within Customer Experience teams.

Community Management

Shawn is a Client Success professional at Synetic Technologies with 20 years of experience in technology, including the past five years in Client Success. He’s worked with a wide range of clients and industries, from data centers and IT asset managers to law firms, attorneys, and restaurant operators. His consultative approach focuses on building momentum, removing friction, and creating partnerships that turn clients into champions.
Outside of work, Shawn is a dad to two awesome dudes, a collector of dad jokes, and loves traveling with his family.

Digital Media

Emily Crane, New England native and Director of Digital Customer Success at Alteryx, brings 20+ years of experience driving strategic initiatives. She is on the Board for the Londonderry Women’s Club and is passionate about community and leadership development.

Social Media

14+ years of experience building go-to-market systems in SaaS and E-Commerce. 5+ years of experience leading high performing CS teams. Operations artist with a record of creating digital revenue engines from scratch.

Newsletter

Molly is a Customer Experience leader with 10+ years of experience building and leading Customer Success, Professional Services, Support, and Partner teams across SaaS and technology companies. She’s passionate about using AI, automation, and smart processes to help teams work more effectively while creating better customer experiences. Molly believes great customer organizations start with great people and enjoys developing leaders, building strong teams, and solving complex problems together.

Newsletter

Violina is a Customer Success professional with experience across SaaS, fintech, and enterprise environments. She’s passionate about building genuine relationships, helping customers succeed, and bringing empathy and curiosity to her work. A believer in progress over perfection, Violina is always learning, growing, and looking for ways to make a meaningful impact.

Book Club

Mackenzie Kerwin is a Customer Success pro who’s all about helping clients hit those “AHA” moments that lead to lasting partnerships. With over a decade in SaaS, from healthcare to accounting to edtech, she knows how to blend curiosity, strategy, and a personal touch to drive results. When she’s not championing customers, you’ll find her with a book in hand, leading the CxXchange online book club, and swapping ideas with fellow CX enthusiasts.

Chief of Staff

Kirthi Linnan is a thoughtful and results-driven Chief of Staff who turns big-picture strategy into clear, focused execution. She partners closely with leadership to drive alignment, strengthen operations, and keep teams moving toward what matters most. Known for her calm, collaborative approach, Kirthi builds trust across teams and brings clarity to fast-paced environments. Outside of work, she enjoys being outdoors, reading, and experimenting with new recipes.

LinkedIn Success Circle

Jennifer Milton is a seasoned Customer Success Director with a proven track record of driving client satisfaction, retention, and growth. With deep expertise in managing complex renewals, optimizing customer engagement strategies, and aligning cross-functional teams, Jennifer is passionate about delivering value and building long-term partnerships. She is known for her strategic mindset, collaborative leadership, and commitment to helping clients achieve measurable outcomes. Jennifer works closely with clients in investment banking, capital markets, mortgage and wealth management across multiple business lines to ensure seamless experiences and scalable success.

Mock Interviews

Allyson found her true calling as an Enterprise CSM, supporting many of the same Texas districts she previously served through Implementation. Managing million-dollar ARR portfolios, she developed deep expertise in driving adoption, client health, ROI, and expansion. Her strength is building proactive, data-driven frameworks and strategic C-suite partnerships that translate platform capabilities into measurable value. Outside of work, Allyson enjoys Austin’s rivers and hiking trails and navigating life with an eighth-grade son.

Collaboration Groups

Shaun has built and led Customer Success teams for several category-leading enterprise-focused SaaS startups. Most recently he was a Director of Customer Success at Checkr and the Head of Customer Success at Abstract prior to their Adobe exit.

Member Experience

Ash Ravimohan brings 8+ years in B2B SaaS across Customer Success, Sales, and Operations. She’s a customer-centric problem solver known for deep discovery and strategic relationship-building in complex stakeholder environments, driving value realization, retention, and expansion. She currently serves as the Operations Manager at StepUpXchange building scalable systems and processes using CRM workflows and no-code AI tools. At CxXchange, Ash leads community management, onboarding and hosts Community Connect- a virtual speed networking event. Outside work, she’s an adventure-traveler, scuba-diver and is passionate about animal welfare.

Volunteer Management

Felicia has over 10 years of experience leading Customer Success in B2B SaaS startups, working with Enterprise and mid-market customers to improve processes and outcomes. Known for her strategic, holistic thinking, she connects the dots between customer needs and operational efficiency, leveraging technology to improve the day-to-day work lives of her customers and colleagues. She began her career as an accountant before moving into SaaS and is based in the NY Metro area.

Operations

Jay is a Customer Success Leader at OneApp. He thrives on problem-solving, data, and creative thinking, while championing diversity, equity, and inclusion. As an autistic and transgender leader, he believes in leveraging strengths to foster successful business outcomes—a concept he calls "success singularity."