Programs
CxXchange started as a weekly office hour to explore topics in SaaS Tech and Customer Success. It has grown to become a peer-to peer volunteer-led community of professionals who are committed to life long learning.
In the CxXchange community, we share resources, ideas, different perspectives and experiences, insights, events, encouragement, even links to other communities. It’s a place to respect each other and learn from each other.
The CxXchange Programs are volunteer-led. Each one offers peer-to-peer opportunities for professional growth.
Member Experiences
Designed to help you grow, connect, and lead alongside a supportive community.
LinkedIn Success Circle
Interactive, speaker-led sessions and hands-on workshops designed to help you strengthen your voice, clarify your message, and grow your presence on LinkedIn — alongside peers who are doing the same.
Mock Interviews
Build confidence through practice interviews with experienced professionals, skill-building prep workshops, and a community-exclusive career fair designed to open real doors.
Collaboration Groups
Small, thoughtfully curated peer cohorts that create space for deeper connection, shared problem-solving, and meaningful accountability.
Book Club
Monthly conversations centered around impactful books that spark reflection, honest dialogue, and collective growth.
Newsletter
Insightful, perspective-driven content that elevates ideas, highlights community voices, and shapes how we learn and lead together.
Success Hour
Recurring open sessions where members come together to learn, exchange experiences, and connect around timely, relevant topics.
Collaboration Groups for Customer Success Leaders
Looking for fresh ideas, peer collaboration, and support to navigate your leadership role? Whether you’re stepping into your first Customer Success leadership role, are an experienced executive, or exploring your next opportunity, Collaboration Groups can help.
What are Collaboration Groups?
Peer-led collaboration groups consist of 4–6 members who meet regularly to problem-solve operational challenges, exchange knowledge, and provide mutual accountability. The goal is to help you brainstorm solutions, share experiences, and advance your professional and operational goals while developing meaningful relationships with your peers.
Visit our program FAQ to learn more about participating or leading a Collaboration Group.
How to Join
Collaboration Groups are open to Customer Success leaders of all levels!
Complete the Sign up form to participate or volunteer to lead a group.
Join #xchange-cs-leaders on Slack for the latest announcements and updates.
In the community you'll find...
There's something for everyone! And if you don't see a topic and have suggestions, mention it over in the #general channel.
Some channels to look for:
#successhour-session-resources - Look for slides and notes from recent weekly sessions
#ai-and-cs - Share and find AI tips and tools
#awesome-tools - Share and find CS and personal productivity tools
#share-csm & #share-cs-leader - Share and ask about best practices
#mock-interviews - post here to find others who want to practice interviewing
#geo - Region or location - Look for your city or region and connect with other professionals in your area
In the workspace community, be sure to click on the down arrows next to each section title. You'll find more channels!
If you haven't joined a slack community before, it's a great tool to get to know since many tech companies use it.