📌 Dive into CSM call coaching and scoring using AI agents
📆 October 14 , Tuesday
🕟 9:00am PT/ 12:00pm ET
🧍 Co-led by Jan Young & Anthony DeShazor

🖥 Slides

➡ Watch on YouTube here

📌 Dive into CSM call coaching and scoring using AI agents
📆 October 14 , Tuesday
🕟 9:00am PT/ 12:00pm ET
🧍 Co-led by Jan Young & Anthony DeShazor

🖥 Slides

➡ Watch on YouTube here

📌 Join Emily Crane and Jennifer Milton as they talk to Doug Westphal on how to differentiate oneself in customer success through executive presence
📆 Tuesday, October 28, 2025
🕟 12pm PT/ 3pm ET
🧍 Co-led by Emily Crane & Jennifer Milton with special guest Doug Westphal (Certified Integral Coach (New Ventures West) and a member of the International Coaching Federation)

🖥 Slides

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📌 Dive into CSM call coaching and scoring using AI agents
📆 October 14 , Tuesday
🕟 9:00am PT/ 12:00pm ET
🧍 Co-led by Jan Young & Anthony DeShazor

🖥 Slides

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📌 Jan Young is joined by David Karp and Ralphie White to share insights on running successful AI hackathons
📆 September 16 2025
🕟 9:00am PT/ 12:00pm ET
🧍 Co-led by David Karp, Ralphette White, and Jan Young

🖥 Slides

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📌 How usage-based monetization has shaped Santosh’s own career and leadership approach.
📆 August 12, Tuesday
🕟 9:00am PT/ 12:00pm ET
🧍 Co-led by Santosh Sahoo & Jan Young

🖥 Slides

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📌 Join fellow Job Shoppers and Madeline Mann in a no-holds barred Ask Me Anything career-related session.
📆 Tuesday, August 5, 2025
🕟 3:30 pm PT/ 6:30 pm ET / 10:30 pm GMT
🧍 Co-led by Mackenzie Kerwin & Jan Young

➡ Watch on YouTube here

📌 This session dives deep into essential strategies for Customer Success Managers in the AI era.
📆 Tuesday, July 15, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Chad Horenfeldt & Jan Young

🖥 Slides

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📌 Interactive webinar designed to help you craft an authentic, professional digital persona that opens doors to new opportunities.
📆 Tuesday, June 24, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Lea Ann Hutter & Michelle Kiernan

🖥 Slides

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📌 Step-by-step guide on creating AI agents with minimal technical skills
📆 Tuesday, June 10, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Kate Reed & Jan Young

🖥 Slides

➡ Watch on YouTube here

📌 LinkedIn Optimization Workshop: Demo on Enhancing Profile and Bio
📆 Tuesday, May 27, 2025
🕟 12pm PT/ 3pm ET
🧍 Co-led by Emily Crane & Meenakshi Balasubramaniyam with special guest Kate Wade, Mary Catherine Plunkett

➡ Watch on YouTube here

📌 Step-by-step guide on creating AI agents with minimal technical skills
📆 Tuesday, May 13, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Kate Reed & Jan Young

➡ Watch on YouTube here

📌 Strategies for Course Correction: Measuring the Impact of Your LinkedIn Presence
📆 Tuesday, April 29, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Meenakshi Balasubramaniyam and Emily Crane with Guest Palanivel Rajan from Cisco

> Watch on YouTube here

📌 Once you build your presentations, portfolios, and webistes using AI you won’t want to go back.
📆 Tuesday, April 15, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Mariena Quintanilla & Jan Young

📌 What’s this buzz about Agentic AI? Is it going to take my job?
📆 Tuesday, Mar 11, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Percy Rose, Mariena Quintanilla, Shawn Stiffler, Divya Apte & Jan Young

➡ Watch on YouTube here

📌 Holiday Branding: Leveraging Seasonal Opportunities for LinkedIn Success
📆 Thursday, February 20, 2025
🕟 12pm PT/ 3pm ET
🧍 Co-led by Emily Crane & Jennifer Milton with special guest David Ramdeen (Microsoft, Customer Success)

>Watch on YouTube Here

📌 What is AI Beyond ChatGPT? How can I really use it for CS?
📆 Tuesday, Feb 11, 2025
🕟 9am PT/ noon ET / 5pm UK
🧍 Co-led by Mariena Quintanilla & Jan Young

➡ Watch on YouTube here

📌 Build Your Brand: Amplify Your Voice in Customer Success

📆 Thursday, January 30, 2025
🕟 12pm PT/ 3pm ET
🧍 Co-led by Emily Crane & Jennifer Milton with Keynote Speaker Teresa Anania (Sophos, Chief Customer Officer)

> Watch on YouTube Here

📌 STOP! Before you add AI to your CS Program - Make sure you have these 6 CS Fundamentals
📆 Tuesday, January 14, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Shawn Stiffler & Jan Young

🖥 Slides

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📌 It’s time to start taking your ChatGPT skills to the next level and use it to innovate and empower your CS program!
📆 Dec 17 , Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by David Brady & Jan Young

🖥 Slides
📄 Breakout Notes

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📌 You want to start using AI strategically in your CS Program, but you’re not sure where to get started? Come join us!
📆 Dec 10, Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by Mikayla LaRosa & Jan Young

🖥 Slides
📄 Breakout Notes

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📌 Myth: I can’t use AI or build automation because I don’t have the budget.
📆 December 3, Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by Shawn Stiffler & Jan Young

🖥 Slides
📄 Breakout Notes

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📌 Stop being one of the 1000s of applicants… Stand Out & START being the Top 1%
📆 Tuesday, Nov 26, 2024
🕟 9am PT/ noon ET / 4pm GMT
🧍 A StepUpXchange Masterclass with Jan Young

📌 Think you know something about EdTech because you went to school? Think again!
📆 November 19, Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by Keishla Ceaser-Jones, Kimberly Renee Knowles & Jan Young

🖥 Slides
📄 Breakout Notes

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📌 Marketing leads the way— first in SaaS Tech, first in AI, if you want learn about cutting edge change, come join us!
📆 Nov 12, Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by Rabia Babar, Matthew Collier, Jill Movahedi & Jan Young

🖥 Slides
📄 Breakout Notes

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📌 Hardware + Software = Complications! Hardware: On-Prem + 1x Sale, Software: Cloud or On-Prem + Subscription
📆 Nov 5, Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by Josh Levin, Ty Raia, Corinne Wallace & Jan Young

🖥 Slides
📄 Breakout Notes

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📌 US Govt spending on SaaS tech surpassed 1/4 Trillion $$ in 2022, and it continues to increase every year. But doing business with Govt has some unique challenges...
📆 Oct 29, Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by Jan Young, Gary Rubinstein, Patrick Nottingham, & Charlie Page

🖥 Slides
📄 Breakout Notes

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📌 If $$ Makes the World Go 'Round, and FinTech powers $$... Does FinTech Make the World Go 'Round?
📆 Oct 22, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Jan Young, Eric Cheng, Linda Lipovetsky, Felicia Rella, Randy Rosen, & David Madeo

🖥 Slides
📄 Breakout Notes

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📌 Who does HealthTech serve-- Insurance, Hospitals, Doctors, Patients? What if the answer is Yes to All? Does that mean it's B2B2B2P? My brain hurts! I need me some HealthTech!!
📆 Oct 15, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Jan Young, Jen Williams, Shawn Stiffler, & Lyndsey Steinbock

🖥 Slides
📄 Breakout Notes

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📌 Everybody needs Security - Easy Breezy, right? Maybe there’s more to it? Come share your best practices. Learn what is challenging your CS colleagues in CyberTech!
📆 Tuesday, Oct 8, 2024
🕟 9am PT/ noon ET / 4pm GMT
Co-led by Jan Young, Eric Cheng, Guy Galon, Sarah Hunley, Joshua Lyons, & Ty Raia

🖥 Slides
📄 Breakout Notes

➡ Watch on YouTube here