📌 Podcasts: Building Your Brand via Podcasting
📆 Tuesday April 28, 2026
🕟 12 pm PT / 3 pm ET
🧍 Co-led by Jennifer Milton & Emily Crane with Special Guest Alex Turkovic
🎧 Check out: The Digital CX Podcast

🖥 Slides
➡ Watch on YouTube here

📌How to Build Your AI-Powered Portfolio Site in Under an Hour
📆 April 14th, Tuesday
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Jan Young & Nathan Spear

➡ Watch on YouTube here

📌 How to Create AI Champions with an Innovative Adoption Program
📆 March 11, 2026
🧍 Co-led by Jan Young & Mikayla LaRosa

🖥 Slides

➡ Watch on Youtube

📌 Finding your voice to build your brand
📆 February 24, Tuesday
🕟 12pm PT/ 3pm ET
🧍 Co-led by Jennifer Milton, Emily Crane

Guest Speaker: Justin Neal

Youtube
Slides

📌 How Any CS Pro Can Build an App with AI
📆 February 10, Tuesday
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Jan Young

🖥 Slides

➡ Watch on YouTube here

📌 How to Succeed on LinkedIn- Your Brand, Relationship Building, Building Your Network
📆 January 27, Tuesday
🕟 12PM PT/ 3PM ET / 7PM GMT
🧍 Co-led by Jennifer Milton & Emily Crane

🖥 Slides

➡ Watch on YouTube here

📌 How to Build an Easy AI CSM Wizard to Help Your Team
📆 January 13, Tuesday
🕟 9:00am PT/ 12:00pm ET
🧍 Co-led by Jan Young & Nir Kalish

🖥 Slides

➡ Watch on YouTube here

📌 How AI is Changing the CS Skills We Need in 2026 & Beyond
📆 December 9, 2025
🕟 9am PT / noon ET / 4pm GMT
🧍 Co-led by Jan Young & Matt Jandorf

📌 Before You Say Yes: Vet a Startup Role Like a Pro
📆 November 11, 2025
🕟 9am PT / noon ET / 4pm GMT
🧍 Co-led by Jan Young & Maranda Dziekonski

📌 Join Emily Crane and Jennifer Milton as they talk to Doug Westphal on how to differentiate oneself in customer success through executive presence
📆 Tuesday, October 28, 2025
🕟 12pm PT/ 3pm ET
🧍 Co-led by Emily Crane & Jennifer Milton with special guest Doug Westphal (Certified Integral Coach (New Ventures West) and a member of the International Coaching Federation)

🖥 Slides

➡ Watch on YouTube here

📌 Dive into CSM call coaching and scoring using AI agents
📆 October 14 , Tuesday
🕟 9:00am PT/ 12:00pm ET
🧍 Co-led by Jan Young & Anthony DeShazor

🖥 Slides

➡ Watch on YouTube here

📌 Jan Young is joined by David Karp and Ralphie White to share insights on running successful AI hackathons
📆 September 16 2025
🕟 9:00am PT/ 12:00pm ET
🧍 Co-led by David Karp, Ralphette White, and Jan Young

🖥 Slides

➡ Watch on YouTube here

📌 How usage-based monetization has shaped Santosh’s own career and leadership approach.
📆 August 12, Tuesday
🕟 9:00am PT/ 12:00pm ET
🧍 Co-led by Santosh Sahoo & Jan Young

🖥 Slides

➡ Watch on YouTube here

📌 Join fellow Job Shoppers and Madeline Mann in a no-holds barred Ask Me Anything career-related session.
📆 Tuesday, August 5, 2025
🕟 3:30 pm PT/ 6:30 pm ET / 10:30 pm GMT
🧍 Co-led by Mackenzie Kerwin & Jan Young

➡ Watch on YouTube here

📌 This session dives deep into essential strategies for Customer Success Managers in the AI era.
📆 Tuesday, July 15, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Chad Horenfeldt & Jan Young

🖥 Slides

➡ Watch on YouTube here

📌 Interactive webinar designed to help you craft an authentic, professional digital persona that opens doors to new opportunities.
📆 Tuesday, June 24, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Lea Ann Hutter & Michelle Kiernan

🖥 Slides

➡ Watch on YouTube here

📌 Step-by-step guide on creating AI agents with minimal technical skills
📆 Tuesday, June 10, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Kate Reed & Jan Young

🖥 Slides

➡ Watch on YouTube here

📌 LinkedIn Optimization Workshop: Demo on Enhancing Profile and Bio
📆 Tuesday, May 27, 2025
🕟 12pm PT/ 3pm ET
🧍 Co-led by Emily Crane & Meenakshi Balasubramaniyam with special guest Kate Wade, Mary Catherine Plunkett

➡ Watch on YouTube here

📌 Step-by-step guide on creating AI agents with minimal technical skills
📆 Tuesday, May 13, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Kate Reed & Jan Young

➡ Watch on YouTube here

📌 Strategies for Course Correction: Measuring the Impact of Your LinkedIn Presence
📆 Tuesday, April 29, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Meenakshi Balasubramaniyam and Emily Crane with Guest Palanivel Rajan from Cisco

> Watch on YouTube here

📌 Once you build your presentations, portfolios, and webistes using AI you won’t want to go back.
📆 Tuesday, April 15, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Mariena Quintanilla & Jan Young

📌 What’s this buzz about Agentic AI? Is it going to take my job?
📆 Tuesday, Mar 11, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Percy Rose, Mariena Quintanilla, Shawn Stiffler, Divya Apte & Jan Young

➡ Watch on YouTube here

📌 Holiday Branding: Leveraging Seasonal Opportunities for LinkedIn Success
📆 Thursday, February 20, 2025
🕟 12pm PT/ 3pm ET
🧍 Co-led by Emily Crane & Jennifer Milton with special guest David Ramdeen (Microsoft, Customer Success)

>Watch on YouTube Here

📌 What is AI Beyond ChatGPT? How can I really use it for CS?
📆 Tuesday, Feb 11, 2025
🕟 9am PT/ noon ET / 5pm UK
🧍 Co-led by Mariena Quintanilla & Jan Young

➡ Watch on YouTube here

📌 Build Your Brand: Amplify Your Voice in Customer Success

📆 Thursday, January 30, 2025
🕟 12pm PT/ 3pm ET
🧍 Co-led by Emily Crane & Jennifer Milton with Keynote Speaker Teresa Anania (Sophos, Chief Customer Officer)

> Watch on YouTube Here

📌 STOP! Before you add AI to your CS Program - Make sure you have these 6 CS Fundamentals
📆 Tuesday, January 14, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Shawn Stiffler & Jan Young

🖥 Slides

➡ Watch on YouTube here

📌 It’s time to start taking your ChatGPT skills to the next level and use it to innovate and empower your CS program!
📆 Dec 17 , Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by David Brady & Jan Young

🖥 Slides
📄 Breakout Notes

➡ Watch on YouTube here

📌 You want to start using AI strategically in your CS Program, but you’re not sure where to get started? Come join us!
📆 Dec 10, Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by Mikayla LaRosa & Jan Young

🖥 Slides
📄 Breakout Notes

➡ Watch on YouTube here

📌 Myth: I can’t use AI or build automation because I don’t have the budget.
📆 December 3, Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by Shawn Stiffler & Jan Young

🖥 Slides
📄 Breakout Notes

➡ Watch on YouTube here

📌 Stop being one of the 1000s of applicants… Stand Out & START being the Top 1%
📆 Tuesday, Nov 26, 2024
🕟 9am PT/ noon ET / 4pm GMT
🧍 A StepUpXchange Masterclass with Jan Young