📌 Myth: I can’t use AI or build automation because I don’t have the budget.
📆 December 3, Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by Shawn Stiffler & Jan Young

🖥 Slides
📄 Breakout Notes

➡ Watch on YouTube here

📌 It can be tough to get Pooled CS Teams right. Time to make the complex stuff simple!
📆 July 30, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Justin Chappell & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 Flexibility is a responsibility & an opportunity. Part workshop, part imagination session, what would you do if you could build anything?
📆 June 4, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Monica Perez, Jay Sanchez & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 Are you tired of hearing about ChatGPT? Me too! Let’s dig in & talk about how AI is being used strategically to improve CS Programs so we can work smarter, not harder.
📆 May 28, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Shawn Stiffler & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 Stop using Save Playbooks. Prevent Churn from the start!
📆 May 21, Tuesday
🕟 9am PT/ Noon ET / 5pm GMT
🧍 Co-led by Elizabeth Italiano & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 Does sending a Customer email = Customer Marketing? What’s the difference between Customer Education & Training?
📆 Apr 16, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Kristine Kukich & JanYoungCX
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 Doing More with Less: Scaling Digital CS
📆 October 10, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Ralphette English, Dan Ennis, and Jan Young
🖥 Slides
📄 Breakout Notes