All Events
How to Build Your Thought Leadership & Influence People
📌 Thought leadership doesn’t happen overnight. It develops through rigorous exchange.
📆 Apr 30, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Sarah Hunley & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
How to Build Your Board of Directors
📌 Are you trying to climb the career ladder on your own?
📆 Apr 23, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Shaun Porcar & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
Best Practices to Leverage Customer Education & Marketing
📌 Does sending a Customer email = Customer Marketing? What’s the difference between Customer Education & Training?
📆 Apr 16, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Kristine Kukich & JanYoungCX
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
Building Goal Trees & Executing with Impact
📌 You asked for it! We delivered— Goal Tree Deep Dive!
📆 Apr 9, Tuesday
🕟 9am PT/ Noon ET / 4pm GMT
🧍 Co-led by Carly Agar & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
Moving CS Under the CRO: Navigating Change
📌 CS is moving under Sales. Should I be worried?
📆 Apr 2, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Jonthan “JB” Bolton & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here